Welcome to thievesmarketonline.com.
Welcome to Thieves Market Online Online Shopping Store !
Sold by: YOUNG SHOP
FREQUENTLY ASKED QUESTIONS
Established in 2015, ThievesMarketOnline.com is the leading e-commerce destination in the in the United Kingdom, Middle East, Asia & North Africa region. ThievesMarketOnline.com offers more than 400,000 products across multiple categories including consumer electronics, fashion, health & beauty, household goods, books and much more. New categories are constantly evaluated and launched all the time.
ThievesMarketOnline.com is visited by millions of customers on a daily basis.
ThievesMarketOnline.com’s Customers are spread across all demographics with a concentration in the core regions of the UAE, KSA, Egypt and Kuwait.
Selling on ThievesMarketOnline.com is very easy and requires no upfront listing fees. You can start with just a few clicks. Just visit on page How It Works and start selling.
ThievesMarketOnline.com is available in UK, UAE, USA, India and China.
There is NO set up or product listing fee on ThievesMarketOnline.com.
Please visit our page which gives details about the commission structure for full details via Selling Fees.
Click “Register” on the upper left corner of any page on ThievesMarketOnline.com or click www.ThievesMarketOnline.com/Account.aspx.
You need different account for both buying and selling.
Click “Sign in” on the upper left corner of any page of ThievesMarketOnline.com or via www.ThievesMarketOnline.com/Login.aspx.
Click "Sign in" on upper left corner of any ThievesMarketOnline.com page, then click "Forgot your password?" and enter the email address you used to register. We will send you an email with instructions for resetting your password.
Visit the product listing guidelines page by clicking www.ThievesMarketOnline.com/product_listing_guide/c/.
To best describe the item you are selling; please mention all the key highlights of the item, unique selling points, functionality, size or dimensions, weight. For further details, please click www.ThievesMarketOnline.com/product_listing_guide/c/#1.1.D . When in doubt, simply “put yourself” in the “shoes of your targeted buyer”. Keep it simple and know the core features and benefits of your products.
Click www.ThievesMarketOnline.com/product_listing_guide/c/#1.1.L to view the image policy. Though our minimum resolution is listed as 300 x 300 we strongly urge you to submit at a higher quality [though no higher than 900 x 900] and submit as many angles as possible. Remember shopping is a very visual process and you want to display your products in the best possible means.
After listing your product will be live once approved by ThievesMarketOnline.
Please visit our listings guideline to understand the reason for rejection. To view the guideline, please click www.ThievesMarketOnline.com/ae-en/product_listing_guide/c/. After understanding the concern, you can edit and resubmit the listing for upload.
NO. ThievesMarketOnline.com does not accept pre orders. Your product must be in stock in order to list.
You can list your item in both English.
You can list any courier-able items weighing upto 10 kilograms.
There's no limit on how many product you can list for sale on ThievesMarketOnline.com.
If you have more than 50 products, please contact us at support@ThievesMarketOnline.com and we will list products for you at no cost.
Any dispute is handled through an escalation team which may be initiated by either side.
You will get an email once your item is sold. New order will also reflect is your account under “Sale >> My Orders”
Click "Confirm Sales Order" in the order confirmation mail or you can also login to your “Account Summary Page” to confirm. Note: it is imperative that you constantly check your email for “new order” alerts as you do not want to keep the customer waiting.
You should only confirm the order once you have the item in stock and ready for fulfilment. Once confirmed the order cannot be cancelled.
You can only cancel order which have not been confirmed by you. The order can be cancelled by clicking the “New Sales tab” in seller account and selecting cancel for each order.
Pack the product well using a cardboard box & bubble wrap so that it doesn’t get damaged. Remember, the way in which you package your product represents your “image/brand” and also will make an impression on the customer and their probability of a future order.
Sharing of contact information is not permitted and is against Thieves Market Online | Chor Bazaar Online policy.
You have to arrange yourself.
You can determine who will bear the cost of shipping. To attract Customers and get more orders, you may want to offer “free shipping” for select items or during certain holidays. In this case the cost of shipping will be deducted from your “payable” amount. Otherwise, the customer will be charged for shipping.
Note: it is a good idea to keep track of your competition to ensure shipping does not be deterrence for your offers.
You can track the orders by clicking on “Sell >> My Orders” in confirmed sales order tab. The complete details are mentioned there for your review.
Login to your account and click “Account Summary” on the left navigation under “My Account”. In the account summary, you will see the amount “Available” to you, the amount which is “Pending” to your account and the “Fee” which is charged to your account for subscriptions, marketing, returns, etc.
To view your orders, login into your account under the “Selling” section at the bottom left side of the page. There you will see your history broken down by New Sales Order, Confirmed Sales Order, Cancelled Sales Order and Returned order.
The ThievesMarketOnline.com “seller panel” also has information on the complaints which the Buyers have lodged due to any issues they have faced with either the product or purchasing process. It is strongly suggested you monitor such feedback and work to resolve any such issues with your Buyers. Such attention to customer service will greatly aid your Seller’s rating. Plus it is important to realize that with the wide use of Social media [Facebook, Twitter, etc.] Buyers have become very focal about both their satisfaction and dissatisfaction of purchases/services. The panel has others details like; buying history, subscriptions and profile information.
ThievesMarketOnline generate payouts of the sellers monthly, once payout is generated you can Login to your account and click “Withdrawal” on the left navigation under “My Account”. Submit the amount you wish to withdraw and it will be credited to the account you have registered with your ThievesMarketOnline.com seller account. Please ensure that you have added your Paypal details in your account.
Once you have specified the withdrawal, this amount will then be transfer to your paypal account in the next release of funds.
To return any purchased product, the buyer has to fill product return form and ship the product to the seller address.
Any customer who has bought from ThievesMarketOnline.com is covered under a “No Questions Asked, 3 day Buyer’s Protection”. As per this policy, the buyers can return the product back to the seller within the three days of receipt.
How can I view my Rating and Feedback information?
All the complaints for the products sold by you will appear in the “complaints against me” section under the seller panel. Just go through each complaint and take appropriate action to resolve them. NOTE: only ThievesMarketOnline.com or the Buyer can close a complaint once it has been resolved.
There are various classes, videos, and material posted on Learning Center to help you learn what you need to start and grow your business on ThievesMarketOnline.com smoothly and profitably.
You can refer to the seller support documents and if you still feel your queries are not answered, please feel free to mail us support@ThievesMarketOnline.com.
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